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For account-specific issues, sign in and open a ticket from your customer portal — our team can see your subscription, license and device details directly. For everything else, reach us below.
Frequently Asked Questions
How many computers can I activate?
That's controlled by your plan's device limit (1, 2 or 3 PCs on the standard plans). You can see your current usage and deactivate a device from your customer portal.
What happens if my payment fails?
Your subscription moves to a short grace period during which the desktop app keeps working, then to a suspended state if payment isn't resolved. It reactivates automatically as soon as payment succeeds.
Can I upgrade from 1 PC to 2 or 3 PCs later?
Yes — upgrading doesn't require a new license key. Your existing license's device allowance updates, and the desktop app picks it up on its next check.
Does the website control Adobe InDesign directly?
No. The website only controls whether you're authorized to use MCloud Adapt Pilot. All InDesign automation happens locally through the desktop application.